You are in category: Complaints

1. I'm unhappy about something. How do I complain?

1. I'm unhappy about something. How do I complain?

   We endeavour to make every customer experience a pleasant one however on occassion things may not go according to plan.

   
   If you are not satisfied with a particular aspect of our service then please call our customer service team straight away so that we can try to remedy the situation.

    

   If your complaint is regarding the service you have booked and you are at the premises then please raise the issue directly with the service provider on site.

    

   If you have returned from your trip and are still unsatisfied with a particular aspect of the service you received please contact us in writing at: 

   3 Littlestone Road

   New Romney

   Kent, UK

   TN28 8LN

    

   or by email at info@traveltura.com

    

   
   
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