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Frequently Asked Questions

Do you have a question? We have an answer!

If you have a question that is not asnwered below, please get in contact with us on 0208 1660 990.



You are in category: Complaints

  1. I'm unhappy about something. How do I complain?

    We endeavour to make every customer experience a pleasant one however on occassion things may not go according to plan.

    If you are not satisfied with a particular aspect of our service then please call our customer service team straight away so that we can try to remedy the situation.


    If your complaint is regarding the service you have booked and you are at the premises then please raise the issue directly with the service provider on site.


    If you have returned from your trip and are still unsatisfied with a particular aspect of the service you received please contact us in writing at: 

    3 Littlestone Road

    New Romney

    Kent, UK

    TN28 8LN


    or by email at


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Registered Address: Ltd, 3 Littlestone Road, New Romney, Kent, TN28 8LN. Company No: 04276398

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